You can adjust the send/receive settings within Outlook in order to modify how frequently Outlook checks for/sends new email. If they say "Working Offline", you need to go to the "Send / Receive" tab and de-select "Work Offline".Īs long as you see "Connected to: Microsoft Exchange", then you should be in cached mode and receiving real-time emails. Also, if any clients say "Working Offline", they are not connected to Exchange and will not receive real-time updates. Note that if any clients say "Online with Microsoft Exchange", they are not operating in cached mode. In my experience, emails typically come into Outlook within 30 seconds of OWA, even with the default Send/Receive schedule of 30 minutes. If that is the case, according to Microsoft and my own experience, Outlook will "continuously" check for new emails. That means their mailbox is cached and would be available offline, but they are still operating online. If the users are in Cached Mode, you should see "Connected to: Microsoft Exchange" in the bottom right of Outlook.
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